Shipping policy

Processing Time

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking details as soon as your order ships.

Shipping Methods & Delivery

We offer standard and expedited shipping options at checkout. Delivery times are estimated by the carrier and may vary based on location.

Shipping Rates

Shipping rates are calculated at checkout based on your address and selected shipping method.

Order Tracking

Once your order ships, you will receive a tracking link to follow your package’s progress. Please allow up to 24 hours for tracking activity to appear.

Shipping Address Accuracy

Please review your shipping address carefully. diamondsoft is not responsible for delays or losses due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, contact us at dsesupport@diamondsoftessentials.com. We will work with the carrier to resolve the issue.